Complaints Resolution

The Catholic Schools Office (CSO) and St Mary's Catholic College, Gateshead are committed to providing a positive, safe environment for all staff and students. There are occasions, however, when members of our school and wider community are concerned about something happening at a school that appears to be unsatisfactory or unreasonable.

The CSO has formal written protocols in place to address complaints and grievances. These protocols are in line with the Diocesan Complaints Resolution Policy, developed to provide a consistent approach for all diocesan schools. This policy aims to address the concerns of parents and carers and the wider community. These concerns may include children’s learning, behaviour and welfare, school organisation and management, student health and safety issues.

To lodge a complaint with the Catholic Schools Office please click here.

You can access the Catholic Schools Office Complaints and Resolutions Policy and resources here.

We ask that parents and carers follow this policy and take the appropriate steps in resolving issues. All members of the St Mary's Catholic College community are asked to remember that using social media channels to voice complaints and grievances is not the appropriate method when issues arise.